Terms And conditions

When booking an appointment with Good Genetics Aesthetics, you are required to agree to the following terms and conditions:

Your decision—please read carefully!

You have the right to decline treatment and to ask any additional questions if you do not fully understand any aspect of this agreement. By signing the consultation form, you confirm that you have read and understood the provided information. You also agree to indemnify and hold the treating clinician harmless from any liability, costs, damages, or expenses arising from the treatment.

Once treatment begins, you are responsible for the full cost of the procedure. Please note that refunds are not available under any circumstances.

All treatments carry risks, and it is your responsibility to familiarize yourself with these risks to make an informed decision.

Treatment outcomes

While we strive to achieve excellent results for all our patients, individual outcomes may vary. Certain treatment areas may respond differently, and the duration of results may be shorter than anticipated. Various factors, including genetics, metabolism, age, medical history, and natural anatomy, can influence the outcome. As such, we cannot guarantee specific results for any treatment.

Potential adverse reactions include, but are not limited to: pain, itching, bruising, swelling, inflammation, infection, skin necrosis due to vascular occlusion, numbness, and scarring. Though rare, these reactions can cause permanent damage.

I acknowledge that my practitioner is trained to use Hyaluronidase to address vascular occlusion if necessary and give full permission for its use in case of complications.

If you wish to have the filler removed, please be aware that multiple sessions may be required depending on the treatment area, filler thickness, and your individual anatomy.

Agreement to terms

By signing this document, you agree to the following:

Consent to the use of anesthesia if needed.
Understand that photos will be taken and stored for 10 years, but will not be used without your consent.
Acknowledge that this treatment is primarily for cosmetic purposes and may not be medically necessary.
Understand that dermal fillers are charged per vial, and any additional medical costs due to complications are the patient's responsibility.
Acknowledge that no full or partial refunds are offered.
Understand that the clinic is not open 24 hours. If complications arise, it is your responsibility to seek medical assistance or return to the clinic if possible. This is important to consider if you are traveling from a distance.
Confirm that you have had the opportunity to 'cool off' and feel prepared to make a well-informed decision.
Acknowledge that there are no long-term studies for new procedures, and the treating practitioner is not responsible for any faults or adverse effects from the product, nor for any related medical expenses.
Recognize that in the event of an adverse reaction, your first contact should be your practitioner. We encourage you to address concerns with us first before seeking advice elsewhere, as doing so may invalidate our review process and your insurance coverage.

Cancellation policy

Failure to attend a scheduled appointment or provide 24 hours' notice for rescheduling will result in the forfeiture of your deposit.

Late arrival

If you arrive more than 15 minutes late, your treatment may be refused, and your deposit forfeited.

By paying a deposit or booking fee, you confirm that you have read and agree to the Terms and Conditions of Good Genetics Aesthetics.

Privacy statement

Good Genetics Aesthetics values your privacy and adheres to UK privacy laws. Personal information collected through our website or clinic paperwork is used solely for insurance and medical purposes. We do not sell, license, or trade your personal information to third parties or marketing companies.

Our website uses cookies for security purposes. These cookies do not capture or store personal information beyond user authentication and are deleted once a session ends. Usage data is collected for statistical analysis, but individual patterns are not monitored.

We maintain logs of server activity, including IP addresses, solely for analyzing website usage.

Privacy policy

At Good Genetics Aesthetics, we are committed to safeguarding your privacy and ensuring the confidentiality of all visitors to our website. All information collected will be managed in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003. We do not share your information with third parties for direct marketing purposes.

Who we are

This Privacy Notice is provided by Good Genetics Aesthetics, the trading name of Good Genetics Aesthetics Ltd. It applies to all individuals whose personal data is collected by Good Genetics Aesthetics Ltd. Our clinic offers a range of face and body treatments tailored to meet each client’s unique needs.

Good Genetics Aesthetics is located at 7 Denbigh Mews, SW1V 2HQ.

The purpose of this notice is to inform you about the personal data we collect and how we use it in compliance with GDPR.

How we collect data

Good Genetics Aesthetics Ltd. typically collects personal data directly from individuals during the course of our business activities. This may occur in person, via email, web forms, or telephone. Occasionally, data may be provided by third parties (e.g., online booking platforms or job sites) when you have booked a service or applied for a position.

The data we collect

In the course of our business, we collect the following types of personal data:

Names, postal addresses, telephone numbers, email addresses, and other contact details (telephone calls may be recorded for training purposes).
Financial information, including bank and credit card details.
Personnel files related to employment and recruitment.
Information from medical questionnaires about health and medical conditions that may affect treatment suitability.
Still images of clients during treatments (for before and after assessments) and video captured by CCTV security cameras.
Technical information such as cookies, IP addresses, and browser types when you visit our website.

If you disclose another person’s information, you must have their full consent to process their personal data in line with this policy. For data related to children (under 16), consent must be obtained from the holder of parental responsibility.

Why we process your personal data

We process personal data in accordance with legal requirements and for the following purposes:

To recommend and provide treatments and products.
To provide pre- and post-care information.
To confirm and remind you of appointments via email and text messages.
To send newsletters and updates on new products and services. You can opt out at any time.
To ensure the security of our website, infrastructure, and premises, and to report any illegal activities.

We process health information under Article 9 of GDPR, as it is necessary for providing healthcare or treatment.

Who has access to your data and who do we share it with

Personal data collected will not be shared with third-party companies for direct marketing. Generally, personal data remains within Good Genetics Aesthetics Ltd. and is processed by authorized employees. Some data processing may be handled by third parties, such as website developers or cloud storage providers, but always under our guidance and with stringent security measures.

We may need to share personal information to meet legal or contractual obligations, such as with banks, lawyers, insurers, accountants, or government authorities (e.g., HMRC for employees). If you apply for financing, we will share your email address with the finance company to facilitate communication.

How long we keep your personal data

We adhere to legal obligations regarding data retention and deletion. Data retention periods depend on the type of data and its purpose:

Employee data may be kept for up to seven years after employment ends.
Details of unsuccessful job applicants are stored for up to one year.
Client records, including medical data and treatment information, are retained for 10 years from the last treatment before secure disposal.
Data related to active contracts or newsletter subscriptions is retained as long as the service is active.
Emails of individuals who opt out of newsletters are kept indefinitely for compliance purposes.
Financial and accounting records are kept for six years from the end of the relevant financial year or longer if required by HMRC.

Your rights as a data subject

You have the following rights regarding your personal data:

Right of Access: Request a copy of the information we hold about you.
Right of Rectification: Correct any inaccurate or incomplete data.
Right to be Forgotten: Request erasure of your data in certain circumstances.
Right to Restrict Processing: Limit the processing of your data under specific conditions.
Right of Portability: Transfer your data to another organization.
Right to Object: Object to certain types of processing, such as direct marketing.
Right to Object to Automated Processing: Challenge decisions made solely by automated processes or profiling.
Right to Judicial Review: If we refuse your access request, we will explain why, and you have the right to complain.

Updates to this privacy policy

Good Genetics Aesthetics Ltd. may update this privacy notice periodically. Our website will reflect the most current version. Please review the Privacy Policy page regularly to stay informed of any changes.

Complaints

If you believe we have not adhered to our privacy notice, you may contact the Information Commissioner’s Office (ICO). However, we encourage you to give us the opportunity to address your concerns before involving the ICO.

For initial queries or complaints, please contact Good Genetics Aesthetics at: info@goodgenetics.co.uk or 07503 793750.

Terms And conditions

Privacy policy

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